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Customer Service

Relationships with my customers are extremely important to me.

I am constantly trying to do everything I can to ensure your satisfaction with my products and service.

If you are unsure about anything or feel like I am unclear ? Please click the Contact Us tab at the bottom of each page.  This will be sent directly to me and I will respond within 24 hours, or email me: sales (at) TheBeardedHeart.com

Exchanges/Returns

If for ANY reason you are not happy with your purchase I will ether exchange it or refund your money. Just contact me and let me know the issue you have, then mail it back to me and I'll do whatever it takes to make you happy.  Please make sure it is unwashed and unworn.  Also be sure and read the Size Chart page to make sure you get the right fit.

Shipping and Delivery

I process and mail out every order within 48 hours.  You will get a confirmation email that your package has been sent and most of the time there will be a tracking code.

All US shipping is free of charge.  International shipping is $15 flat rate. If it comes out to be less than $15 I will refund the difference. I'm not here to make money on shipping.

Emails

If you sign up for my mailing list, I will not share or sell it!  I will send out promotional email every once in a while.  Most of the time to let you know about new items, sales, and special promotions that are only available to the email list!  You can always unsubscribe anytime.

Processes

Each T-shirt is fitted (Euro-cut) and 100% ring-spun cotton, except for Heathers which are 58% cotton and 42% Polyester, both ring-spun so they are super soft.  Ring-spun is a process that makes the shirts soft and comfy, while being durable and long lasting!

I hand screen print each t-shirt with either plastisol or water based inks.

Washing/Care

I suggest washing in cold water, no need to turn it inside out as the inks will not fade from washing.  It's best to air dry as a hot dryer will shrink the shirts just a bit, even though they are pre-shrunk. I'm lazy and always put mine in the hot dryer though...call me a rebel! I like a little shrinkage, it makes me feel more buff!

Thanks!

Horace